How to withdraw FGTS through the app: step-by-step guide - Topics of the day
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How to withdraw FGTS through the app: step-by-step guide


Carol Torres


How to withdraw FGTS through the app

The FGTS (Service Time Guarantee Fund) was developed to protect Brazilian workers in the event of unfair dismissal. At the beginning of each month, employers deposit into accounts opened at Caixa Econômica Federal, in the name of employees, the amount corresponding to 8% of each employee's salary.

Today, many processes have become simpler and more accessible, including those related to the Service Time Guarantee Fund (FGTS). 

Just with your smartphone, you can check your balance, statement and even carry out operations directly from your cell phone. Continue reading to find out more information. 

How to download and configure the FGTS application

Withdraw FGTS via cell phone - Source: Reproduction
Withdraw FGTS via cell phone – Source: Reproduction

The FGTS application is an essential tool for anyone who wants to withdraw amounts or check available information quickly and securely. Below, we provide a step-by-step guide to help you download your FGTS application. Look:

Step by step for installation

Before downloading the FGTS application, it is important to check that your cell phone meets the minimum system requirements. For iOS devices, operating system version 8.0 or higher is required. For Android, you need version 4.4 or higher.

Downloading the FGTS application is a simple process that does not require great skills. Follow the following steps:

  1. Open your cell phone's application store (Play Store or App Store);
  2. In the search bar, type FGTS;
  3. Select the “FGTS (Caixa)” application;
  4. Click “Install”.

You can also click on the links provided below and you will be directly redirected to the download page.

App link on Google Play Store

App link in the Apple Store

Registration and login to the FGTS app

After installing the application, when you open the application, you will see the login and registration screen. If you already have a registration, simply enter your CPF number and password. Otherwise, follow the instructions to create an account by providing the requested information. 

  1. Open the FGTS application;
  2. Click on “Register”;
  3. Enter your CPF number and click “Next”;
  4. Fill in all the requested information;
  5. Click on “Complete Registration”;
  6. On the login screen, enter your CPF number and registered password;
  7. Click “Sign in”.

See how easy it is? Now you can check the available amounts and request a withdrawal through the FGTS app, in a digital and secure way.

Balance and statement check in the app

Checking available balance

When you complete your registration and access the application, you can check all the information in detail, including the available values. To check this information, on the home screen simply click on “total FGTS balance”.

If you meet the criteria, it is possible to withdraw the available amount completely digitally, without the need to go to a Caixa Econômica Federal branch.

Accessing the FGTS statement

In addition to checking your available balance, you can also access your full FGTS statement directly through the app. To do this, simply select the “FGTS Extract” option and enter your NIS number and registered password.

In the FGTS statement, it is possible to view detailed information about the deposits made by the employer, as well as the income generated by the fund. The statement also contains information about any withdrawals made by the worker, whether due to unfair dismissal, retirement or other situations provided for by law.

Making withdrawals through the app

Withdraw FGTS via cell phone - Source: Unsplash
Withdraw FGTS via cell phone – Source: Unsplash

Withdrawing your FGTS balance quickly and safely, without the need to go to a Caixa branch, is a new development that has brought several benefits to Brazilian workers.

To make the withdrawal, you must follow some steps, which may vary depending on the withdrawal method chosen. Look:

Available withdrawal methods

There are two withdrawal methods available in the FGTS application: birthday withdrawal and termination withdrawal. The birthday withdrawal allows the worker to withdraw part of their balance annually, in the month of their birthday.

Withdrawal-termination can only be carried out in cases of unfair dismissal, termination of a fixed-term contract, retirement, among others.

Procedures for requesting withdrawal

After downloading, installing and accessing the application, you can request your FGTS withdrawal if you meet the established criteria. To request a withdrawal through the application, you must follow the following steps:

  1. Access the application on your smartphone;
  2. Select the desired withdrawal method;
  3. Provide the necessary documents;
  4. Indicate which account you want to receive;
  5. Confirm and wait for the withdrawal.

After that, you will receive the protocol number for your order and will be able to follow the steps directly in the app. 

Questions and technical support

For those who have questions about how to withdraw FGTS through the app or need technical help, Caixa Econômica Federal offers several service and support channels. Look:

Service and support channels

If you are having difficulty executing the processes in the FGTS application and need support, Caixa Econômica Federal offers several service channels that can help you.

You can contact an agency close to your home clicking here, access the site, call the Caixa Customer Service Center directly on 0800 726 0101, or, if you are hearing impaired, you can receive assistance on 0800 726 2492.


Consult information and withdraw the FGTS remotely without the need to travel to a Caixa Econômica federal branch is a useful alternative for those who do not have time to go to the bank, in addition to allowing you to monitor your situation closely and Make use of available resources safely. 

Always try to keep your registration data up to date to ensure that you receive all information related to your Guarantee Fund, and everything can be done directly through the application.

We hope these tips were useful and helped you finally stay on top of information related to your FGTS!

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Carol Torres

Graduated in advertising and publicity and senior writer at Matérias do dia. My mission is to write impactful texts that make a difference in the lives of our readers!

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